I had knee surgery performed a couple of years ago.
- When I awoke from the surgery, I found out that they had snapped my leg when they were trying to service the knee.
After the doctor mentioned it, she said that she was going on getaway but she made arrangements for an up-to-date doctor. Now, whenever I hear the words I’m going on getaway spoken to me, I get frustrated. I was supposed to have an up-to-date Heating and A/C idea installed a few weeks ago. They delivered the a/c unit and the gas furnace and I waited patiently to hear from the Heating and A/C corporation. When I asked when they were going to install the Heating and A/C equipment, I was told that the Heating and A/C corporation was closed for a week for getaway. The labor would be done whenever they returned to work. I was frustrated. I couldn’t believe that they would deliver my Heating and A/C equipment and just let it sit on my porch for over a week separate from telling me. It was the same thing with the surgery! The difference was that I was provided another doctor, but I was not left with another Heating and A/C dealer. I called back and asked the receptionist what would happen if I had an emergency. She told me that they had a couple people on call, however the upgrade of my Heating and A/C equipment wasn’t an emergency and I had to wait until Monday when their staff returned to work. If I did not void my warranty, I would have called an up-to-date Heating and A/C corporation rather than complaining.