I was talking to the online web developing company about their design.
I wasn’t sure I agreed with their HVAC website design.
I thought there was too much information, and the FAQs page gave so much information that I was afraid customers wouldn’t need my help. I understood what frequently asked questions were, but I thought people should need to talk to the HVAC technicians to get these answers. He said that people trusted an HVAC company that had nothing to hide. If they could get some answers without going through a secretary or receptionist before getting an HVAC technician, they were more likely to call when they had a problem. I had to thank about what the online web development company agent said. He had given me a lot of information about why we needed the FAQs page, but I was still unsure if it was right for me. I looked at other HVAC company websites, and it seemed that everyone of them had FAQs pages, and they all had reviews from customers. It was understood there would be one or two bad reviews, but there were a lot of excellent reviews to counter them. One particular review stood out, and it referred to the FAQs page. They said they realized their problem was one they shouldn’t try to tackle and had to call the HVAC company. It tipped my mind over to knowing I should take the advice of the online website development company agent, and have the FAQs page added to my website. I realized there were times when I needed to trust someone other than myself.