Most of our furnace repair appointments are scheduled on Tuesdays and Wednesdays.
My boss doesn’t schedule repair appointments on Monday, because we are very busy with weekend calls.
We don’t offer Emergency Services unless it is a commercial client. On Tuesday morning, I left the furnace repair shop with six jobs scheduled for the day. The first job was a routine furnace repair appointment. From the notes on the customer call sheet, I assumed that the Furnace needed a new thermostat. I met with the customer, fixed the issue, and was out the door in less than an hour. My next job was a furnace tune-up. The job was only 12 miles away from my first appointment, so it only took a short time to arrive. I tried to call customer to let them know I was on the way. No one answered the phone, so I left a voicemail. When I pulled into the driveway, I didn’t see any other cars. I walked up to the door and knocked loudly three times. No one came to the door and I didn’t hear any noise coming from inside of the house. I went back to the truck and called my boss. He tried to call the customer as well, but we didn’t get any answer. I left a note on the door and left to go to my next job. Later that day, the customer called to tell us that she thought the appointment was scheduled for Wednesday. That is one of the most frequent problems we have, when customers schedule a tune-up in advance.