I am the manager of a 300 unit beach house building, but during the summer, every one of us can be backed up with air conditioner repairs, the beach house buildings are genuinely outdated and in need of serious renovations; Both of us have an issue with an air conditioner every single afternoon… When the repair staffing supervisor quit without notice, I was left without a guy to repair the air conditioners; I had to hire an outside service to handle all of the requests.
I didn’t have a lot of time to look for the best dealer, so I went with an HVAC business that was proposed by a friend.
The HVAC business handles repairs for commercial and residential customers. They were thrilled to meet with myself and others and discuss our needs; As soon as I retained the dealer, I had 5 calls for air conditioner repairs in the same week. The bills started rolling and slowly and I had a stack of paperwork on our desk from the HVAC dealer. They wanted to be paid for all of the work. It was a adequate request, but I had to submit all of the paperwork to the management business before they would write a check. They wrote a check in July and another check in July. In October, they sent myself and others an e-mail with questions about the billing practices. I was getting double billed for 3 weeks and I didn’t notice until the management business started looking at all of the bills. I had to find another business fast while every one of us sorted out the financial concerns with the first dealer.