Tuesday morning, I went to help a customer with an air purifier problem.
- The customer called us because the air purifier was not working properly.
The air purifier repair was the first job on the schedule for me. I left the workshop and proceeded to the address. The customer was home and I arrived a few minutes ahead of schedule. The woman answered the door and talked to me briefly about the air purifier. I started working on the issue. The repair didn’t take very long, because the issue was minor. The air purifier has a small air filter inside of the machine. The air filter was clogged. This was the reason why the air purifier was not working. I cleaned the air filter and serviced the machine. The entire job only took about an hour. When I presented the customer with a bill for $170, she started yelling and screaming. The woman told me that I was only in the house for an hour. She wanted to know why the bill was so high. I told the woman that we charge a flat service fee of $119. There was a charge on the bill for parts and taxes. I tried to explain all of the fees, but the woman wasn’t listening. She kept yelling about the charge. I didn’t think she was going to pay the bill, but she finally gave in and wrote me a check. When I came to work the next day, my boss told me that the customer called to complain about the bill. I guess she wasn’t done complaining about the charge.
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