Even though we have been working with the exact same HVAC ventilation heating and cooling company for the past twenty years we still don’t know what to expect from them.
The majority of the HVAC repairs that come up with our air conditioning unit end up getting resolved quickly and without any problems, but there are a few interactions that we have had with HVAC repair techs that have not gone very well.
Despite the fact that some of these interactions have led to the HVAC repairman on duty end up doing more harm than good we continue working with this company because they are always fair and kind to us. There was an instance last year when a rookie HVAC repair tech was working on our broken down unit and ended up making it worse despite his best efforts. Instead of getting angry we were calm and understanding, and the HVAC company he worked for ended up replacing the unit for free. Another big reason we try to be respectful is because while most homeowners don’t understand that every HVAC repairman that they come into contact with won’t be a twenty year veteran, we understand that this isn’t the case. My partner and I on the other hand, never expect perfection from any HVAC company, and as long as we show patience and respect to who we hire we always receive the same. Everyone knows that nobody is perfect, and just because you hire someone to do a job doesn’t mean that will change. The sooner fellow homeowners learn this, the better off they will be!