I had knee surgery completed a couple of years ago.
When I woke up from my surgery, it was to realize that they had broken my leg while they were trying to repair the knee. After the doctor said this to me, he said that he was going on vacation, but not to worry. He had arranged for a new doctor to fix the leg. Now, whenever I hear the words I’m going on vacation spoken to me, I get really panicked. I was supposed to have a new Heating & A/C system installed last week. They delivered the air conditioning system along with the gas furnace and I waited to hear from a Heating & A/C professional. When I called to see when someone was coming to install my Heating & A/C equipment, I was told that the Heating & A/C company would be closed for a week for vacation. The HVAC work would be done when they returned from vacation. I was livid. I couldn’t understand how they would supply Heating & A/C equipment, but just let it lay on my porch for more than a week without communicating it with me. It was just like my surgery all over. The difference in this situation, was that I was left with another doctor, but I wasn’t offered another Heating & A/C professional. I called back and questioned the person I talked to. I wanted to know what would happen if there was an emergency. Apparently, they had a few people on call, but the replacement of my Heating & A/C equipment wasn’t considered an emergency, so I had to wait until they were all back from vacation. If there wasn’t a strict warranty, I would have just called another Heating & A/C company instead of just complaining.